Teams

Turn QBR conversations into retention intelligence.

CS leaders use SkimLogic to extract churn signals, expansion opportunities, and onboarding friction from quarterly reviews, check-ins, and escalation calls.

Analyze Customer Calls View Trend Analysis

Renewal risk

3 enterprise accounts share identical pricing objection in QBR transcripts

Elevated risk

Expansion signal

4 accounts request automated executive briefs — upsell workflow opportunity

Opportunity

Onboarding stall

Median time-to-value up 22% across new account reviews

Insight trend

Executive visibility

Leadership briefs missing risk sections in 4 of 6 weekly cycles

Watch risk

Advocacy themes

CAB sessions surface strong API adoption stories for case studies

Opportunity

elevated

Churn risk · Renewal concentration

3 enterprise accounts cite identical pricing objection

Source CAB transcript · QBR notesScope 3 accounts · $1.2M ARR

watch

Negative sentiment · Positioning drift

Competitor mentions up 2× in sales calls this month

Source Gong · discovery callsScope 12 calls · enterprise segment

elevated

Product friction · Onboarding stall

Median time-to-value up 22% across new accounts

Source CS review sessionsScope 11 accounts · onboarding cohort

new

Support issue · Promise gap

Roadmap commitments in calls absent from release notes

Source Product feedback threadsScope 6 conversations · 2 teams

watch

Competitive threat · Battlecard gap

Sales reps unable to counter rival analytics positioning

Source Sales call exportsScope 8 calls · west region

Turn every conversation into structured intelligence.

Extract themes, insights, risks, and opportunities — then brief leadership with clarity.

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